Frequently Asked Questions
Everything US buyers need to know about custom sculpture ordering, shipping, and quality
❓ Common Questions
Q: How long does shipping to the USA take?
Shipping to the USA typically takes 25–35 days by sea freight (to Los Angeles, Long Beach, or New York ports) and 7–10 days by air freight (to any major US airport). We ship via LCL (less than container load) or FCL (full container load) depending on your order size.
Q: How much does shipping to the USA cost?
Shipping costs vary based on size, weight, and destination. We provide a detailed shipping quote as part of your overall quotation. Sea freight is the most economical option for large sculptures. Contact us with your project details for an accurate shipping estimate.
Q: Who is responsible for import duties and taxes?
Import duties, customs clearance fees, and applicable taxes are the buyer's responsibility. We provide complete shipping documentation including commercial invoice, packing list, bill of lading, and certificate of origin to facilitate smooth customs clearance. DDP (Delivered Duty Paid) terms are available on request for qualified orders.
Q: Do you ship to all 50 US states?
Yes. We ship to all 50 US states. Our logistics partners handle door-to-door delivery, including remote locations. We can also arrange delivery to freight forwarders or US-based warehouses if you prefer.
Q: Can you provide CAD drawings before production?
Absolutely. We provide free CAD drawings and 3D renderings for your approval before production begins. Our design team works from your sketches, photos, reference images, or 3D files (STL, OBJ, FBX). You can request revisions until the design meets your expectations.
Q: Can you work from my photos or sketches?
Absolutely. Send us reference images, sketches, or 3D files. Our design team will create production-ready drawings for your approval. We can also work from verbal descriptions and mood boards.
Q: Can you match a specific Pantone color?
Yes. We mix custom gel coat colors to match Pantone, RAL, or your provided color sample. All finishes are UV-resistant and weather-stable for long-lasting color vibrancy.
Q: Can large sculptures be made in multiple pieces?
Yes. Large sculptures are designed with hidden seam lines and bolt connections for easy on-site assembly. We provide detailed assembly instructions and offer video guidance for complex installations.
Q: Do you provide installation guidance?
Yes. Every order includes detailed installation instructions. For complex installations, we provide video guidance, step-by-step manuals, and technical drawings showing mounting points and structural requirements. Virtual site consultations are also available.
Q: How much does a custom sculpture cost?
Pricing depends on size, complexity, material, and finish. Typical custom sculpture projects range from $1,000 for small pieces to $20,000+ for large-scale installations. Send us your requirements for a free, no-obligation quote within 48 hours.
Q: What payment methods do you accept?
We accept T/T bank transfer, PayPal, and Western Union. For large orders, a 50% deposit and 50% before shipping is standard. All pricing is quoted in USD. Negotiable payment terms available for repeat clients and large orders.
Q: What is the minimum order quantity (MOQ)?
We accept custom orders starting from a single piece. MOQ varies by project complexity — contact us with your requirements. There is no minimum quantity for most custom sculptures.
Q: Do your sculptures meet US safety standards?
Yes. Our FRP sculptures use marine-grade resin and UV-stable gel coat that meet international safety standards. Stainless steel sculptures are TIG-welded with smooth, burr-free finishes. All materials are non-toxic and suitable for public spaces. We can provide material compliance documentation upon request.
Q: Are your sculptures suitable for outdoor use?
Yes. Our FRP sculptures use marine-grade resin and UV-stable gel coat. Stainless steel sculptures are TIG-welded with mirror or brushed finish. All outdoor sculptures are weather-resistant, UV-stable, and low-maintenance — designed to withstand US climate conditions from Florida humidity to Colorado winters.
Q: What warranty do you offer?
We offer a 12-month warranty against manufacturing defects for all our sculptures. This covers structural integrity, material defects, and finish delamination under normal use. Extended warranty options available on request.
Q: Can I do a video inspection before shipment?
Yes. We offer live video inspections via WhatsApp, WeChat, or Zoom before your sculpture is packed and shipped. You can see the finished product in real-time, request final adjustments, and approve shipment. This is a standard service for all US buyers.
Q: Do you have US client case studies?
Yes. We have delivered 50+ projects to US clients across 35+ cities. Our sculptures are installed in theme parks, hotels, museums, shopping centers, and public spaces throughout the United States. Contact us for references and case studies relevant to your project.
Still have questions? We're here to help!
Get a Free Quote →